20 November 2025 Plenary Sessions

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B.1 • Designing the Next Hospitality Experience: the New Customer Journey

B.2 • Hospitality's Greatest Asset: Human Capital

B.3 • Breathing New Life: Hospitality Renovations and Conversions

B.4 • Future of Hospitality: Riding the Wave of Innovation, Automation, and Digitalization

B.5 • The Owners And Brand Relations: Love Story?