This second day of the summit (28 November) was dedicated to learning and development, with four parallel modules covering various aspects of the hospitality industry. Designed to enhance skills, knowledge, and expertise, these sessions provided valuable insights and practical tools for industry professionals. The sessions were interactive, engaging, and tailored to the needs of today and tomorrow.

Hotel asset management

Hotel asset management requires a holistic overview and understanding of the complete hotel business – it is one of the few disciplines which requires both strategic thinking and analytical application. Thus, this course will enable you to develop a strong strategic perspective on what is needed to enhance value for the owner. This practical hotel industry course uses real life experiences and examples to provide an understanding of hotel asset management and the various contracts and hotel business models employed to improve performance and thus increase value.

Expert: Heinz Wehrle

Data driven in Hospitality Business

The hospitality sector caters to millions of travelers every day, and each one of them checks in with their own set of expectations. Meeting and addressing these needs of each and every customer is a top priority for high-performing businesses. Understanding customer desires, both in the present and future, is critical for business success. Knowing when, how, why, and where to appeal to them, be it through personalized marketing or a larger, mass-market approach, can mean the difference between occupied rooms and empty ones. Big Data is the solution for the hospitality industry in terms of appealing to customers more effectively. The sheer amount of information regarding customer behavior, decision-making, past experiences, and other relevant metrics is larger now than it has ever been in the past.

Expert: Jamil Hebali

Market scan and feasability study

A business always operates in an interconnected environment that contains several forces that affect the success of a business. Competitors, customers, economics, geopolitics to name a few. In order to make decisions about the future, businesses need to be aware of how & by how much the environment will affect future value of a project.

Expert: Remy Rein

Hotel Performance Analysis

While your hotel’s survival today is closely linked to its current financial performance, its long term success is driven by a wider set of strategic, financial and operational dimensions. With Hotel Performance Analysis you identify your opportunities or threats with expert advice from the largest Swiss hospitality advisory services.

Expert: Saar Sharon

LISTEN TO THE Educational Day Speakers

Remy Rein

Senior lecturer, EHL

Heinz Wehrle

Chairman, Horwath HTL Switzerland

Dr Jamil Hebali

Senior Lecturer, EHL

Saar Sharon

Managing Director, West Ridge Asset Management